About ServiceNow
Course Syllabus

Version IT is one of the Top ServiceNow Online Training institutes in Hyderabad provides you with the best understanding on ServiceNow and its numerous modules from real experts. You can become an expert in this field by taking the ServiceNow Course, which mostly covers SaaS, PaaS, cloud introduction, admin roles, policies, etc. You can obtain ServiceNow Certification by using our ServiceNow Training module. Join with Version IT to tackle new problems and come up with the optimal solutions with ServiceNow online training in Hyderabad. You will become an expert in using ServiceNow's features and completing real-time projects after learning its fundamentals and numerous policies. To prepare for developing, testing, and deploying applications on the ServiceNow platform, topic-based learning is provided through Version IT industry-aligned ServiceNow Online Training. In addition to automating operations to protect apps, administrative concerns are covered in our Servicenow Online training. You might develop apps, add plugins, work with demo data, and learn useful job-oriented skills while you practice your skills.

Our ServiceNow Online Training course goal is to provide high-quality training that focuses practical application while covering essential knowledge of key concepts. Students' abilities will be enhanced and they will be able to complete real-world projects using the industry standards./p>

What you will learn?:

  • Through this ServiceNow Online Training, learn how to modify a ServiceNow homepage, make gauges, define CSS properties, and more.
  • You'll examine ServiceNow's implementation to the ITSM market as well as how it developed into a complete enterprise cloud solution.
  • You'll learn the importance of tables, forms, and dictionaries in ServiceNow as well as how to use them.
  • Learn about workflow, including how it functions, what it can do, and how it can help you. Additionally, you'll learn how to give users and groups roles.
  • Learn how to modify services, develop service catalogues, and much more.

Who can Enroll Service Now Online Training

This ServiceNow Online Training is open to any professional looking to advance their career in the company. However, administrators, developers, and IT specialists will benefit most from this ServiceNow course.

Introduction to ServiceNow

  • Introduction to service now instances & Process
  • SNC Navigations
  • SNC Applications and Modules
  • Forms, Lists and Tables
  • Basic Forms and List Modifications and Administration

    • Personalizing Forms
    • Creating new sections in forms
    • Personalizing Lists and List controls
    • Introduction to Different types of Fields
    • Dependent choice field creation

    Configuring Users and Groups and Administration

    • Users
    • Groups
    • Roles
    • Roles tagging to users and groups

    Tables and Columns Administration

    • Introduction, schema map, creating tables adding fields etc.
    • Auditing tables and fields
    • Recovering deleted data

    Applications and Modules Administration

    • Creating and modifying applications and modules and other related activities
    • Limiting access of Applications and modules to specific set of roles

    Introduction on Different Modules

    • Incident Management
    • Problem Management
    • Change Management and it’s workflows
    • Service Level Management

    Change Management

    • Different types of change requests and their significance
    • Change Types and Respective workflows
    • Risk Assessment Plugin activation
    • Risk Questionnaires configuration and defining thresholds and conditions

    Service Level Management

    • SLA definitions and triggering conditions
    • SLA schedules
    • Retroactive start usage in SLA
    • SLA workflow and Notifications on breach

    Service Catalog

    • Introduction to Items and Categories
    • Introduction to Variables and Variable Sets.
    • Creating workflows
    • Associating workflows to Items

    Email Notifications and Events

    • Email notification creation(when to trigger, whom to trigger, What content to send)
    • Templates utilization in email notification
    • Events creation
    • Email notification through events
    • Email notification in workflow via notification and events
    • Send to event creator usage
    • Debugging mail sending issues

    Import sets and Transform Maps

    • Data load through excel
    • Transform Mapping(Auto and Manual mapping)
    • Scheduled Imports

    CMDB and Discovery

    • CMDB purpose in incident & problem & change request
    • Data load using import sets into CMDB
    • Different ways how data come into CMDB(importsets,discovery,3rd
    • party CMDB integration)
    • Discovery purpose
    • Help the helpdesk in ServiceNow
    • How to enable Discovery in Snow

    Scripting Client Side scripting

    • Client Scripts (Intro, How to write and use)
    • UI Policy (Intro, How to write and use)
    • UI Scripts
    • UI Page
    • UI Macros
    • Server Side scripting
    • UI Actions (Intro, How to write and use)
    • Business Rules and Global Business Rules (Intro, How to write and use)
    • Script Include
    • Background Scripts

    Update Sets

    • Introduction to update set
    • Creating an update set
    • Using an update set
    • Creating update source
    • Retrieving update sets
    • Moving changes between instances
    • Advantages and best practices

    Reports, Gauges and Homepage

    • Creating Quick reports from lists
    • Creating Reports, Gauges and Homepages
    • Various types of reports and usage
    • Scheduling reports

    Integration with ServiceNow

    • LDAP Integration
    • SSO Integration
    • Discovery Integration
    • MID service Integration
    • SAP Integration with ServiceNow
    • ServiceWatch integration with ServiceNow

    Service Portal

    • Widget
    • Page
    • New Portal

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