About ServiceNow
Course Syllabus

ServiceNow is a cloud-based IT Service management application that is rapidly expanding in the ITSM and IT Governance space. ServiceNow is being implemented by organizations all across the world to build a single structure of record for enterprise IT, lower IT operational expenses, and improve effectiveness and efficiency. ServiceNow is an excellent platform for creating unique apps based on the requirements of the client's business.

Though Version IT provides a standard curriculum for ServiceNow training, we also customize ServiceNow training to suit customers' needs. Our ServiceNow training meets the demands of a wide range of users, including fulfillers, developers, administrators, process owners, and trainers. We understand the experience, outcome, and expectations by conducting a due diligence of the client environment prior to the training and adjusting the training programme accordingly. It's no surprise that our corporate training is regarded as the best in the industry. Through ServiceNow partners, Version IT provides ServiceNow training in Hyderabad on various ServiceNow modules. Through ServiceNow partners, Version IT provides comprehensive ServiceNow Developer Training. ServiceNow training allows you to master the ServiceNow developer ideas, and the course is entirely hands-on. You will learn how to write, test, and debug popular script types such as Client Scripts, UI Policies, Business Rules, and so on.

We have delivered a large number of corporate ServiceNow training and are regarded as one of the industry leaders in the ServiceNow corporate training market. Nobody understands the ServiceNow training requirements better than we do. Our faculty is our greatest asset. We have a pool of trainers gathered from ServiceNow partners who are highly experienced, certified, qualified, and enthusiastic about training, and are widely regarded as the best in the industry.

Who is eligible for ServiceNow Training?

Anyone with a basic understanding of databases with known errors and difficulties to resolve can readily enroll. In addition, our training will teach you the fundamentals of ServiceNow development.

Candidates must be familiar with database tables and columns and have the requisite skills to test and create JavaScript. You will receive help from our Trainers as you complete the remaining tasks.

Enroll Today for ServiceNow Training at Version IT one of the pioneer service now training institutes in Hyderabad to learn from scratch with Real time projects.

Introduction to ServiceNow

  • Introduction to service now instances & Process
  • SNC Navigations
  • SNC Applications and Modules
  • Forms, Lists and Tables
  • Basic Forms and List Modifications and Administration

    • Personalizing Forms
    • Creating new sections in forms
    • Personalizing Lists and List controls
    • Introduction to Different types of Fields
    • Dependent choice field creation

    Configuring Users and Groups and Administration

    • Users
    • Groups
    • Roles
    • Roles tagging to users and groups

    Tables and Columns Administration

    • Introduction, schema map, creating tables adding fields etc.
    • Auditing tables and fields
    • Recovering deleted data

    Applications and Modules Administration

    • Creating and modifying applications and modules and other related activities
    • Limiting access of Applications and modules to specific set of roles

    Introduction on Different Modules

    • Incident Management
    • Problem Management
    • Change Management and it’s workflows
    • Service Level Management

    Change Management

    • Different types of change requests and their significance
    • Change Types and Respective workflows
    • Risk Assessment Plugin activation
    • Risk Questionnaires configuration and defining thresholds and conditions

    Service Level Management

    • SLA definitions and triggering conditions
    • SLA schedules
    • Retroactive start usage in SLA
    • SLA workflow and Notifications on breach

    Service Catalog

    • Introduction to Items and Categories
    • Introduction to Variables and Variable Sets.
    • Creating workflows
    • Associating workflows to Items

    Email Notifications and Events

    • Email notification creation(when to trigger, whom to trigger, What content to send)
    • Templates utilization in email notification
    • Events creation
    • Email notification through events
    • Email notification in workflow via notification and events
    • Send to event creator usage
    • Debugging mail sending issues

    Import sets and Transform Maps

    • Data load through excel
    • Transform Mapping(Auto and Manual mapping)
    • Scheduled Imports

    CMDB and Discovery

    • CMDB purpose in incident & problem & change request
    • Data load using import sets into CMDB
    • Different ways how data come into CMDB(importsets,discovery,3rd
    • party CMDB integration)
    • Discovery purpose
    • Help the helpdesk in ServiceNow
    • How to enable Discovery in Snow

    Scripting Client Side scripting

    • Client Scripts (Intro, How to write and use)
    • UI Policy (Intro, How to write and use)
    • UI Scripts
    • UI Page
    • UI Macros
    • Server Side scripting
    • UI Actions (Intro, How to write and use)
    • Business Rules and Global Business Rules (Intro, How to write and use)
    • Script Include
    • Background Scripts

    Update Sets

    • Introduction to update set
    • Creating an update set
    • Using an update set
    • Creating update source
    • Retrieving update sets
    • Moving changes between instances
    • Advantages and best practices

    Reports, Gauges and Homepage

    • Creating Quick reports from lists
    • Creating Reports, Gauges and Homepages
    • Various types of reports and usage
    • Scheduling reports

    Integration with ServiceNow

    • LDAP Integration
    • SSO Integration
    • Discovery Integration
    • MID service Integration
    • SAP Integration with ServiceNow
    • ServiceWatch integration with ServiceNow

    Service Portal

    • Widget
    • Page
    • New Portal

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